Homeowners Protection AI Visibility Ranking Trends - November 2026
Tracking how AI platforms recommend homeowners protection ai visibility ranking trends. Updated monthly since April 2026.

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Answer capsule
The November 2026 Homeowners Protection benchmark compares 10 companies across 656 AI answers that met its inclusion rules. American Home Shield leads with 624 recommendations (95.12% of answers). At least one tracked company was recommended in 636 answers; some answers recommended several companies.
The rankings distinguish being mentioned from receiving an affirmative recommendation, then examine placement and the wording used about each company. Earlier monthly results show how counts and rates changed, with each month using its own answer total. These results describe the answers reviewed, not product quality or customer satisfaction. Differences between monthly samples limit comparisons and do not establish why a result changed.
For the strategic interpretation of this benchmark, read CiteWorks Studio's analysis of How AI Search Is Recommending Homeowners Protection
Industry leaderboard
Questions This Section Answers
- How do Homeowners Protection rank by recorded AI recommendations in November 2026?
Rank | Company | Recommendations | Recommendation rate | Mention rate | Top 3 rate | #1 rate | Net sentiment |
|---|---|---|---|---|---|---|---|
1 | American Home Shield | 624 | 95.12% | 99.09% | 93.14% | 58.54% | 0.96 |
2 | Liberty Home Guard | 519 | 79.12% | 83.54% | 52.90% | 19.51% | 0.96 |
3 | Cinch Home Services | 432 | 65.85% | 68.14% | 39.02% | 7.32% | 0.98 |
4 | AFC Home Warranty | 370 | 56.40% | 58.38% | 36.89% | 2.74% | 0.97 |
5 | First American Home Warranty | 267 | 40.70% | 44.36% | 20.88% | 2.29% | 0.94 |
6 | Choice Home Warranty | 263 | 40.09% | 48.02% | 17.68% | 1.07% | 0.83 |
7 | 2-10 Home Buyers Warranty | 199 | 30.34% | 32.16% | 6.25% | 0.46% | 0.95 |
8 | Old Republic Home Protection | 121 | 18.45% | 19.51% | 7.93% | 2.74% | 0.97 |
9 | American Residential Warranty | 26 | 3.96% | 5.64% | 1.68% | 0.15% | 0.70 |
10 | HomeServe | 9 | 1.37% | 1.98% | 0.30% | 0.30% | 0.77 |
The leaderboard orders companies by how many recorded answers affirmatively recommended them. That count is not the same as how often a company appeared, and it is not the same as how prominently it was placed. A company can be mentioned widely yet recommended less often, or recommended often yet rarely placed first.
Ties require equal recommendation counts; near-equal counts should not be read as ties. Placement figures are nested inside recommendations, so first-place and shortlist results are subsets rather than separate wins. Reading mentions, recommendations and placements separately keeps each measure answering its own question.
Key findings
Tracked-company answer coverage
Questions This Section Answers
- How often did the November 2026 Homeowners Protection answer sample recommend any tracked company?
Answer-level result | Qualified answers | Share of qualified answers |
|---|---|---|
At least one tracked company mentioned | 656 | 100.00% |
At least one tracked company recommended | 636 | 96.95% |
No tracked company recommended | 20 | 3.05% |
Multiple tracked companies recommended | 633 | 96.49% |
636 distinct answers recommended at least one tracked company. Counting each company recommendation separately gives 2830, because an answer can recommend several companies. Answers with no tracked recommendation may still have recommended companies outside this comparison.
Almost every included answer mentioned at least one tracked company, and nearly all recommended one. Most answers recommended several tracked companies at once, so company totals overlap heavily and cannot be summed into a market total.
This coverage describes the answers reviewed, not overall market dominance. Answers with no tracked recommendation may still have named companies outside this comparison. The overlap means a single answer can lift several companies' counts simultaneously.
Reach and affirmative recommendation
American Home Shield ranks 1 by recommendation count. Mentions: 650 (99.09%); recommendations: 624 (95.12%). Top 3 placements: 611 (93.14%); first-place placements: 384 (58.54%).
Wording about the company: 627 positive, 23 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 96.0%. The net framing score was 0.96 (defined in Methodology).
26 mentions had no recorded recommendation. Of recorded recommendations, 97.92% were Top 3 and 61.54% were first-place.
American Home Shield illustrates why mention and recommendation must be read apart. It appeared in nearly every answer and was recommended in almost all of those appearances, with a small remainder of mentions carrying no recorded recommendation.
Mention is appearance; recommendation is affirmative endorsement. A high mention count alone does not establish endorsement, and a recommendation count does not establish placement order. The gap between the two measures is where framing and placement questions begin.
Recommendation order and placement
Company | Mentions | Recommendation-to-mention ratio | Top 3 / #1 counts | Positive / neutral / negative mentions |
|---|---|---|---|---|
American Home Shield | 650 | 96.0% | 611 / 384 | 627 / 23 / 0 |
Liberty Home Guard | 548 | 94.7% | 347 / 128 | 525 / 23 / 0 |
Cinch Home Services | 447 | 96.6% | 256 / 48 | 436 / 11 / 0 |
AFC Home Warranty | 383 | 96.6% | 242 / 18 | 372 / 11 / 0 |
First American Home Warranty | 291 | 91.8% | 137 / 15 | 273 / 18 / 0 |
Choice Home Warranty | 315 | 83.5% | 116 / 7 | 271 / 34 / 10 |
2-10 Home Buyers Warranty | 211 | 94.3% | 41 / 3 | 201 / 10 / 0 |
Old Republic Home Protection | 128 | 94.5% | 52 / 18 | 124 / 4 / 0 |
American Residential Warranty | 37 | 70.3% | 11 / 1 | 26 / 11 / 0 |
HomeServe | 13 | 69.2% | 2 / 2 | 10 / 3 / 0 |
Placement describes where a recommended company sat in the recorded answer, not an additional endorsement. Shortlist placements sit inside recommendations, and first-place placements sit inside shortlist placements, so these are nested subsets rather than separate tallies.
Recommendation-to-mention ratios vary across companies, and the lowest ratios sit on the smallest mention bases, where a single answer moves the figure noticeably. Placement order is not consumer conversion, and a first-place result is not a separate win beyond the recommendation it belongs to.
Classified framing in context
Company | Positive | Neutral | Negative |
|---|---|---|---|
American Home Shield | 627 | 23 | 0 |
Liberty Home Guard | 525 | 23 | 0 |
Cinch Home Services | 436 | 11 | 0 |
AFC Home Warranty | 372 | 11 | 0 |
First American Home Warranty | 273 | 18 | 0 |
Choice Home Warranty | 271 | 34 | 10 |
2-10 Home Buyers Warranty | 201 | 10 | 0 |
Old Republic Home Protection | 124 | 4 | 0 |
American Residential Warranty | 26 | 11 | 0 |
HomeServe | 10 | 3 | 0 |
Framing classifies the wording used about a company in the selected answers. Positive and neutral wording dominate the table, and negative wording appears for only one company. A neutral mention is still a mention; it simply carries no clearly positive or negative wording.
Framing is not customer sentiment, reputation or company quality, and it does not explain why a recommendation was or was not recorded. The net framing score summarizes wording balance only. Where negative wording appears, it should be read alongside the recommendation and placement figures rather than as a verdict.
Company results in detail
American Home Shield
Questions This Section Answers
- What do the November 2026 AI answer results show about American Home Shield mentions, recommendations and placement?
American Home Shield ranks 1 by recommendation count. Mentions: 650 (99.09%); recommendations: 624 (95.12%). Top 3 placements: 611 (93.14%); first-place placements: 384 (58.54%).
Wording about the company: 627 positive, 23 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 96.0%. The net framing score was 0.96 (defined in Methodology).
26 mentions had no recorded recommendation. Of recorded recommendations, 97.92% were Top 3 and 61.54% were first-place.
From October 2026 to November 2026, American Home Shield's mention count fell from 672 to 650, while its recommendation count stayed at 624. The recommendation rate was 91.76% and 95.12% respectively. The count was unchanged: the rate difference comes from dividing it by 680 answers in October 2026 and 656 in November.
American Home Shield leads on recommendation count and appears in nearly every answer, with most mentions also carrying a recommendation. Its placements skew strongly toward the top of recorded answers, and first-place results form a large share of its recommendations.
Wording is overwhelmingly positive with no negative mentions. From the previous month, mentions eased while recommendations held steady, so the recommendation rate moved even though the count did not. That rate shift reflects a different answer total, not a change in the count itself.
Liberty Home Guard
Questions This Section Answers
- What do the November 2026 AI answer results show about Liberty Home Guard mentions, recommendations and placement?
Liberty Home Guard ranks 2 by recommendation count. Mentions: 548 (83.54%); recommendations: 519 (79.12%). Top 3 placements: 347 (52.90%); first-place placements: 128 (19.51%).
Wording about the company: 525 positive, 23 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 94.7%. The net framing score was 0.96 (defined in Methodology).
29 mentions had no recorded recommendation. Of recorded recommendations, 66.86% were Top 3 and 24.66% were first-place.
From October 2026 to November 2026, Liberty Home Guard's mention count fell from 576 to 548, while its recommendation count fell from 539 to 519. The recommendation rate was 79.26% and 79.12% respectively.
Liberty Home Guard holds second place on recommendation count, with a high share of its mentions also recommended. Its shortlist placements are substantial, but first-place results form a much smaller portion of its recommendations than the leader's.
Wording is almost entirely positive with no negative mentions. Both mentions and recommendations eased from the previous month while the recommendation rate stayed close to its prior level. The comparison is between separate monthly answer samples and does not establish why the counts moved.
Cinch Home Services
Questions This Section Answers
- What do the November 2026 AI answer results show about Cinch Home Services mentions, recommendations and placement?
Cinch Home Services ranks 3 by recommendation count. Mentions: 447 (68.14%); recommendations: 432 (65.85%). Top 3 placements: 256 (39.02%); first-place placements: 48 (7.32%).
Wording about the company: 436 positive, 11 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 96.6%. The net framing score was 0.98 (defined in Methodology).
15 mentions had no recorded recommendation. Of recorded recommendations, 59.26% were Top 3 and 11.11% were first-place.
From October 2026 to November 2026, Cinch Home Services' mention count fell from 464 to 447, while its recommendation count fell from 438 to 432. The recommendation rate was 64.41% and 65.85% respectively.
Cinch Home Services ranks third on recommendation count, and nearly all of its mentions also carried a recommendation. Shortlist placements are common, while first-place results are comparatively rare within its recommendations.
Wording is strongly positive with no negative mentions. Mentions and recommendations both eased slightly from the previous month, and the recommendation rate edged up. Because the monthly samples differ, the recorded comparison does not establish a cause for either movement.
AFC Home Warranty
Questions This Section Answers
- What do the November 2026 AI answer results show about AFC Home Warranty mentions, recommendations and placement?
AFC Home Warranty ranks 4 by recommendation count. Mentions: 383 (58.38%); recommendations: 370 (56.40%). Top 3 placements: 242 (36.89%); first-place placements: 18 (2.74%).
Wording about the company: 372 positive, 11 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 96.6%. The net framing score was 0.97 (defined in Methodology).
13 mentions had no recorded recommendation. Of recorded recommendations, 65.41% were Top 3 and 4.86% were first-place.
From October 2026 to November 2026, AFC Home Warranty's mention count rose from 352 to 383, while its recommendation count rose from 328 to 370. The recommendation rate was 48.24% and 56.40% respectively.
AFC Home Warranty ranks fourth on recommendation count, with a very high share of its mentions also recommended. Shortlist placements are frequent, but first-place results are a small fraction of its recommendations.
Wording is almost entirely positive with no negative mentions. Both mentions and recommendations rose from the previous month, and the recommendation rate climbed alongside them. The change is a recorded comparison across separate samples, not evidence of an intervention or its success.
First American Home Warranty
Questions This Section Answers
- What do the November 2026 AI answer results show about First American Home Warranty mentions, recommendations and placement?
First American Home Warranty ranks 5 by recommendation count. Mentions: 291 (44.36%); recommendations: 267 (40.70%). Top 3 placements: 137 (20.88%); first-place placements: 15 (2.29%).
Wording about the company: 273 positive, 18 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 91.8%. The net framing score was 0.94 (defined in Methodology).
24 mentions had no recorded recommendation. Of recorded recommendations, 51.31% were Top 3 and 5.62% were first-place.
From October 2026 to November 2026, First American Home Warranty's mention count fell from 308 to 291, while its recommendation count rose from 260 to 267. The recommendation rate was 38.24% and 40.70% respectively.
First American Home Warranty ranks fifth on recommendation count, and most of its mentions also carried a recommendation. Shortlist placements are moderate, with first-place results forming a small share of its recommendations.
Wording is largely positive with some neutral mentions and no negative ones. Mentions eased from the previous month while recommendations rose slightly, lifting the recommendation rate. That mixed movement is a recorded comparison only and does not establish why either measure changed.
Choice Home Warranty
Questions This Section Answers
- What do the November 2026 AI answer results show about Choice Home Warranty mentions, recommendations and placement?
Choice Home Warranty ranks 6 by recommendation count. Mentions: 315 (48.02%); recommendations: 263 (40.09%). Top 3 placements: 116 (17.68%); first-place placements: 7 (1.07%).
Wording about the company: 271 positive, 34 neutral, 10 negative mentions. The proportion of mentions that also included a recommendation was 83.5%. The net framing score was 0.83 (defined in Methodology).
52 mentions had no recorded recommendation. Of recorded recommendations, 44.11% were Top 3 and 2.66% were first-place.
From October 2026 to November 2026, Choice Home Warranty's mention count fell from 370 to 315, while its recommendation count fell from 303 to 263. The recommendation rate was 44.56% and 40.09% respectively.
Choice Home Warranty ranks sixth on recommendation count, and its recommendation-to-mention ratio is lower than most peers, meaning a larger share of its mentions carried no recorded recommendation. Shortlist placements are modest and first-place results rare.
This is also the only company with negative wording recorded, alongside positive and neutral mentions. Mentions and recommendations both fell from the previous month, and the recommendation rate declined. The comparison does not establish why the wording or counts differed.
2-10 Home Buyers Warranty
Questions This Section Answers
- What do the November 2026 AI answer results show about 2-10 Home Buyers Warranty mentions, recommendations and placement?
2-10 Home Buyers Warranty ranks 7 by recommendation count. Mentions: 211 (32.16%); recommendations: 199 (30.34%). Top 3 placements: 41 (6.25%); first-place placements: 3 (0.46%).
Wording about the company: 201 positive, 10 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 94.3%. The net framing score was 0.95 (defined in Methodology).
12 mentions had no recorded recommendation. Of recorded recommendations, 20.60% were Top 3 and 1.51% were first-place.
From October 2026 to November 2026, 2-10 Home Buyers Warranty's mention count rose from 173 to 211, while its recommendation count rose from 146 to 199. The recommendation rate was 21.47% and 30.34% respectively.
2-10 Home Buyers Warranty ranks seventh on recommendation count, with a high share of its mentions also recommended. Its placements are concentrated lower in answers: shortlist results are uncommon and first-place results very rare within its recommendations.
Wording is almost entirely positive with no negative mentions. Both mentions and recommendations rose from the previous month, and the recommendation rate climbed with them. The movement is a recorded comparison across separate samples and does not establish a cause.
Old Republic Home Protection
Questions This Section Answers
- What do the November 2026 AI answer results show about Old Republic Home Protection mentions, recommendations and placement?
Old Republic Home Protection ranks 8 by recommendation count. Mentions: 128 (19.51%); recommendations: 121 (18.45%). Top 3 placements: 52 (7.93%); first-place placements: 18 (2.74%).
Wording about the company: 124 positive, 4 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 94.5%. The net framing score was 0.97 (defined in Methodology).
7 mentions had no recorded recommendation. Of recorded recommendations, 42.98% were Top 3 and 14.88% were first-place.
From October 2026 to November 2026, Old Republic Home Protection's mention count fell from 154 to 128, while its recommendation count fell from 134 to 121. The recommendation rate was 19.71% and 18.45% respectively.
Old Republic Home Protection ranks eighth on recommendation count, and nearly all of its mentions also carried a recommendation. Shortlist placements are a moderate share of its recommendations, and first-place results are more common here than for several higher-ranked peers.
Wording is almost entirely positive with no negative mentions. Mentions and recommendations both eased from the previous month, and the recommendation rate slipped slightly. The comparison does not establish why the counts or rate moved.
American Residential Warranty
Questions This Section Answers
- What do the November 2026 AI answer results show about American Residential Warranty mentions, recommendations and placement?
American Residential Warranty ranks 9 by recommendation count. Mentions: 37 (5.64%); recommendations: 26 (3.96%). Top 3 placements: 11 (1.68%); first-place placements: 1 (0.15%).
Wording about the company: 26 positive, 11 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 70.3%. The net framing score was 0.70 (defined in Methodology).
11 mentions had no recorded recommendation. Of recorded recommendations, 42.31% were Top 3 and 3.85% were first-place.
From October 2026 to November 2026, American Residential Warranty's mention count rose from 29 to 37, while its recommendation count fell from 28 to 26. The recommendation rate was 4.12% and 3.96% respectively.
American Residential Warranty ranks ninth on recommendation count, and its recommendation-to-mention ratio is comparatively low, with a notable share of mentions carrying no recorded recommendation. Shortlist placements are few and first-place results minimal.
Wording includes a substantial neutral share alongside positive mentions and no negative ones. Mentions rose from the previous month while recommendations eased slightly, so the recommendation rate dipped. On such a small base, single answers move the figures noticeably, and the comparison establishes no cause.
HomeServe
Questions This Section Answers
- What do the November 2026 AI answer results show about HomeServe mentions, recommendations and placement?
HomeServe ranks 10 by recommendation count. Mentions: 13 (1.98%); recommendations: 9 (1.37%). Top 3 placements: 2 (0.30%); first-place placements: 2 (0.30%).
Wording about the company: 10 positive, 3 neutral, 0 negative mentions. The proportion of mentions that also included a recommendation was 69.2%. The net framing score was 0.77 (defined in Methodology).
4 mentions had no recorded recommendation. Of recorded recommendations, 22.22% were Top 3 and 22.22% were first-place.
From October 2026 to November 2026, HomeServe's mention count rose from 12 to 13, while its recommendation count rose from 4 to 9. The recommendation rate was 0.59% and 1.37% respectively.
HomeServe ranks tenth on recommendation count, and its recommendation-to-mention ratio is comparatively low, with several mentions carrying no recorded recommendation. Its placement counts are very small, and the first-place results equal the shortlist results on this sparse base.
Wording is mostly positive with some neutral mentions and no negative ones. Mentions and recommendations both rose from the previous month, and the recommendation rate increased. With so few answers involved, these figures are volatile and the comparison establishes no cause.
Earlier ranking snapshot context
Questions This Section Answers
- How do the available Homeowners Protection snapshots from July 2026 to November 2026 differ in recommendation coverage and measurement scope?
Company | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 | Nov 2026 |
|---|---|---|---|---|---|
American Home Shield | 550 / 631 (87.16%) | 565 / 659 (85.74%) | 623 / 717 (86.89%) | 624 / 680 (91.76%) | 624 / 656 (95.12%) |
Liberty Home Guard | 511 / 631 (80.98%) | 513 / 659 (77.85%) | 545 / 717 (76.01%) | 539 / 680 (79.26%) | 519 / 656 (79.12%) |
Cinch Home Services | 329 / 631 (52.14%) | 341 / 659 (51.75%) | 415 / 717 (57.88%) | 438 / 680 (64.41%) | 432 / 656 (65.85%) |
AFC Home Warranty | 220 / 631 (34.87%) | 252 / 659 (38.24%) | 294 / 717 (41.00%) | 328 / 680 (48.24%) | 370 / 656 (56.40%) |
First American Home Warranty | 263 / 631 (41.68%) | 297 / 659 (45.07%) | 295 / 717 (41.14%) | 260 / 680 (38.24%) | 267 / 656 (40.70%) |
Choice Home Warranty | 295 / 631 (46.75%) | 304 / 659 (46.13%) | 314 / 717 (43.79%) | 303 / 680 (44.56%) | 263 / 656 (40.09%) |
2-10 Home Buyers Warranty | 142 / 631 (22.50%) | 118 / 659 (17.91%) | 123 / 717 (17.15%) | 146 / 680 (21.47%) | 199 / 656 (30.34%) |
Old Republic Home Protection | 141 / 631 (22.35%) | 136 / 659 (20.64%) | 148 / 717 (20.64%) | 134 / 680 (19.71%) | 121 / 656 (18.45%) |
American Residential Warranty | 31 / 631 (4.91%) | 12 / 659 (1.82%) | 23 / 717 (3.21%) | 28 / 680 (4.12%) | 26 / 656 (3.96%) |
HomeServe | 17 / 631 (2.69%) | 11 / 659 (1.67%) | 11 / 717 (1.53%) | 4 / 680 (0.59%) | 9 / 656 (1.37%) |
Company | Jul 2026 rank | Aug 2026 rank | Sep 2026 rank | Oct 2026 rank | Nov 2026 rank |
|---|---|---|---|---|---|
American Home Shield | 1 | 1 | 1 | 1 | 1 |
Liberty Home Guard | 2 | 2 | 2 | 2 | 2 |
Cinch Home Services | 3 | 3 | 3 | 3 | 3 |
AFC Home Warranty | 6 | 6 | 6 | 4 | 4 |
First American Home Warranty | 5 | 5 | 5 | 6 | 5 |
Choice Home Warranty | 4 | 4 | 4 | 5 | 6 |
2-10 Home Buyers Warranty | 7 | 8 | 8 | 7 | 7 |
Old Republic Home Protection | 8 | 7 | 7 | 8 | 8 |
American Residential Warranty | 9 | 9 | 9 | 9 | 9 |
HomeServe | 10 | 10 | 10 | 10 | 10 |
Only months with verified results are shown. Monthly sample coverage is listed in Methodology.
The monthly snapshots come from separate selected answer samples, so counts, rates and coverage should be read together rather than as a continuous series. A smaller answer total does not by itself explain a company's lower counts or rates.
Rank order has been broadly stable at the top, but ranks are derived from recommendation counts and can shift when counts move. The comparisons show how recorded results changed; they do not establish why, nor do they demonstrate improvement, loss of standing or intervention success.
AI recommendation trend
Observed recommendation rate (%), Jul 2026 to Nov 2026
- American Home Shield95.1%
- Liberty Home Guard79.1%
- Cinch Home Services65.8%
- AFC Home Warranty56.4%
- First American Home Warranty40.7%
- Choice Home Warranty40.1%
- 2-10 Home Buyers Warranty30.3%
- Old Republic Home Protection18.4%
- American Residential Warranty4.0%
- HomeServe1.4%
What the November Rankings Show
The November results answer several distinct questions. Reach asks whether a company appeared at all; recommendation asks whether the answer affirmatively endorsed it; placement asks where within that endorsement it sat; and framing asks how the wording was classified. Each measure can move independently of the others.
A company can be mentioned widely yet recommended less often, or recommended often yet rarely placed first. Because placements are nested inside recommendations, they should not be added together or read as extra wins. Framing describes wording, not customer sentiment or company quality.
The leaderboard orders by recommendation count, so it summarizes one measure rather than overall standing. Overlapping coverage means company totals cannot be summed into a market total. The monthly comparisons are recorded changes across separate samples and do not establish causes.
Methodology
Questions This Section Answers
- How were the November 2026 Homeowners Protection AI visibility measures counted, and what do they not establish?
This benchmark has partial coverage: 3 of 3 planned question categories contributed usable observations; 0 contributed none. This describes question-category coverage, not demonstrated platform outages. Findings apply to the available answer set.
The month in the title is the reporting period. The exact dates when the original AI answers were collected have not been verified.
Each company is counted at most once in each answer that meets the benchmark rules. A recommendation requires both an affirmative endorsement and positive wording. Mention, recommendation, Top 3 and first-place rates use the full benchmark answer total. Top 3 and first-place results are included within recommendations, not added to them.
The recommendation-to-mention ratio divides recommendations by mentions. It describes AI answer wording, not customer conversion. Net framing is positive minus negative mentions, divided by all mentions, on a scale from -1 to +1. It does not measure customer satisfaction or company quality.
Market: US; 10 tracked companies. AI services represented: ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity.
Research screening totals (answer observations can include repeated questions):
Screening measure | Count |
|---|---|
Answers included in the benchmark | 656 |
Answers marked relevant during screening | 799 |
Answers marked reserved (screening label) | 143 |
Answers marked irrelevant during screening | 1 |
Captured answer observations | 800 |
Distinct questions | 390 |
Answer observations marked as mentioning a brand | 800 |
The source does not provide a reader-facing definition of “reserved”; that screening label is reported without inferring a reason for exclusion. Only the included benchmark answers form the rate denominator.
One answer can mention or recommend several companies. Adding company totals would therefore count some answers more than once. The results describe the AI answers reviewed, not independently verified facts about the companies or their products.
Monthly sample coverage:
Reporting month | Answers included | AI services covered | Services |
|---|---|---|---|
Jul 2026 | 631 | 6 | ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity |
Aug 2026 | 659 | 6 | ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity |
Sep 2026 | 717 | 6 | ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity |
Oct 2026 | 680 | 6 | ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity |
Nov 2026 | 656 | 6 | ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity |
The answer samples differ between months. These comparisons show how the recorded results changed; they do not establish why they changed.
This benchmark covers a partial set of question categories, and findings apply only to the available answer set. The reporting month is the period label; exact collection dates for the original AI answers have not been verified.
Each company is counted at most once per qualifying answer, and a recommendation requires both affirmative endorsement and positive wording. Rates use the full benchmark answer total, and placement results are included within recommendations rather than added to them. The recommendation-to-mention ratio describes answer wording, not customer conversion, and net framing does not measure satisfaction or company quality.
One answer can mention or recommend several companies, so company totals overlap. Monthly samples differ, and comparisons show recorded change without establishing why it occurred. The results describe the AI answers reviewed, not independently verified facts about the companies.
Archived editions
Browse earlier published research snapshots for this article. The latest edition remains at the current URL.
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