Flight Bookings: AI Market Discovery Index

Tracking how AI platforms recommend travel. This public AI Market Discovery Index is updated monthly since July 2026.

Mark Huntley, J.D.
By Mark Huntley, J.D.Growth Strategist & AI Discovery Analyst
6 minutes read

Benchmark Summary

The current coverage leader is Flightright with a valid recommendation coverage of 1.8% in August 2026, up from 0.0% in July 2026. AirHelp, the only other brand with measured recommendation coverage in this series, recorded 0.0% in August 2026, down from 1.9% in July 2026, a movement that falls within normal month-to-month variation.

This was a quiet month overall, with no significant month-over-month movement in valid recommendation coverage for any tracked brand. The largest coverage increase was Flightright's rise from 0.0% in July 2026 to 1.8% in August 2026, while the largest decline was AirHelp's drop from 1.9% in July 2026 to 0.0% in August 2026. Neither movement was beyond normal variation. Across the two-month series, valid recommendation coverage remained largely flat, with every brand classified as stable.

The benchmark began with 620 prompt-surface observations in July 2026 and 706 in August 2026, producing 107 and 55 qualified observations respectively after qualification.

AI recommendation trend

valid recommendation coverage, Jul 2026 to Aug 2026

  • Flightright+1.8%
    Jul 20260.0%
    Aug 20261.8%
  • AirAdvisorno change
    Jul 20260.0%
    Aug 20260.0%
  • AirHelp-1.9%
    Jul 20261.9%
    Aug 20260.0%
  • ClaimFlightsno change
    Jul 20260.0%
    Aug 20260.0%
  • Compensairno change
    Jul 20260.0%
    Aug 20260.0%
  • Refund.meno change
    Jul 20260.0%
    Aug 20260.0%
  • Skycopno change
    Jul 20260.0%
    Aug 20260.0%

Current Benchmark at a Glance

Measure

Jul 2026

Aug 2026

Movement

Qualified benchmark observations

107

55

Down 52

Tracked brands

7

7

No change

Qualified surface breadth

6

6

No change

Recommendation-shaped answer share

0.9%

3.6%

Up 2.7 points

Valid recommendation shortlist share

1.9%

1.8%

Down 0.1 points

Leader by valid recommendation coverage

AirHelp

Flightright

Changed

Qualified surface breadth measures how many of the six canonical AI/search surface families (ChatGPT, Copilot, Gemini, Perplexity, AI Overviews, and AI Mode) produced at least one qualified observation. All six families were represented in both months.

For the strategic interpretation of this benchmark, read CiteWorks Studio's analysis of How AI Search Is Recommending Flight Bookings

Research Scope and Qualification

The public benchmark is narrower than the raw collection universe by design.

Research stage

Jul 2026

Aug 2026

What it represents

Source prompt-surface observations

620

706

Total prompt-surface observations collected across all AI/search surfaces

Unique questions

476

531

Distinct questions posed to the AI surfaces

Brand / competitor mentions

414

428

Prompts where at least one tracked brand was mentioned

Relevant observations

157

97

Prompts relevant to the benchmark's scope

Irrelevant observations

257

331

Prompts outside the benchmark's scope

Qualified benchmark observations

107

55

Public denominator for brand-level percentages

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Brand-level percentages use the 107 qualified observations from July 2026 and the 55 from August 2026 as the public denominator, not the raw collection. AI Market Discovery Methodology

Current Brand Standings

This table is the primary current-month benchmark view for August 2026.

Brand

Presence rate

Valid recommendation coverage

Top-three rate

Rank-one rate

Net sentiment

Flightright

1.8%

1.8%

0.0%

0.0%

1.0

AirHelp

72.7%

0.0%

0.0%

0.0%

-0.025

AirAdvisor

29.1%

0.0%

0.0%

0.0%

0.0

Skycop

7.3%

0.0%

0.0%

0.0%

0.0

Compensair

0.0%

0.0%

0.0%

0.0%

0.0

Refund.me

0.0%

0.0%

0.0%

0.0%

0.0

ClaimFlights

0.0%

0.0%

0.0%

0.0%

0.0

How to Read the Standings

  • Presence rate: The share of qualified observations where the brand is mentioned, regardless of whether the mention is a recommendation.
  • Valid recommendation coverage: The share of qualified observations where the brand receives a valid recommendation, the primary metric of the benchmark.
  • Top-three rate: The share of qualified observations where the brand appears in the first three recommended positions.
  • Rank-one rate: The share of qualified observations where the brand is the first recommendation.
  • Net sentiment: The balance of positive over negative mentions (positive share minus negative share), ranging from -1.0 to 1.0.

For formulas and denominator rules, see AI Market Discovery Metric Definitions.

Company Focus: Skycop

Skycop is present in 7.3% of qualified observations in August 2026, but that presence has not yet converted into a valid recommendation, a top-three placement, or a rank-one placement, all of which stand at 0.0%. Net sentiment for Skycop is neutral at 0.0, with no negative signal recorded, but also no positive signal driving recommendation.

Flightright records 1.8% on valid recommendation coverage, while Skycop stands at 0.0%. This gap is notable because Skycop's own presence rate, 7.3%, is more than four times higher than Flightright's 1.8%, meaning Skycop is surfacing in AI-generated answers more often than the current category leader while being recommended in none of those appearances. The more important issue is that presence without recommendation does not generate the commercial outcome this benchmark exists to measure.

Highest-priority diagnostic: Why does Skycop's above-category presence rate fail to convert into any valid recommendation, and at which stage of the buyer journey is that conversion currently breaking down?

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Recommendation Coverage Movement

Brand

Jul 2026

Aug 2026

Movement since baseline

Flightright

0.0%

1.8%

Up 1.8 points

AirHelp

1.9%

0.0%

Down 1.9 points

AirAdvisor

0.0%

0.0%

No change

Skycop

0.0%

0.0%

No change

Compensair

0.0%

0.0%

No change

Refund.me

0.0%

0.0%

No change

ClaimFlights

0.0%

0.0%

No change

This was a quiet month for recommendation coverage. No brand's movement was beyond normal month-to-month variation, and no brand was classified as a significant riser or decliner. While AirHelp's raw presence rate rose substantially from 40.2% in July 2026 to 72.7% in August 2026, its valid recommendation coverage moved in the opposite direction, from 1.9% to 0.0%. Flightright, by contrast, showed a small gain in recommendation coverage, from 0.0% to 1.8% on one valid recommendation (1 of 55 qualified observations).

Category Leader: Flightright

Flightright leads the category with 1.8% valid recommendation coverage in August 2026, up from 0.0% in July 2026. This is based on a single valid recommendation within 55 qualified observations. Flightright's raw presence rate was essentially flat at 1.8% in August 2026 versus 1.9% in July 2026, and its net sentiment rose from 0.0 to 1.0 on one positive mention.

Recommendation Placement Snapshot

Coverage alone does not show how prominently a brand is recommended. Placement rates reveal where a brand appears in the recommendation order, not just whether it appears at all.

Brand

Aug 2026 top-three rate

Aug 2026 rank-one rate

Jul 2026 top-three rate

Jul 2026 rank-one rate

Flightright

0.0%

0.0%

0.0%

0.0%

AirHelp

0.0%

0.0%

0.0%

0.0%

Neither Flightright nor AirHelp recorded a top-three or rank-one placement in August 2026, despite both having registered some recommendation coverage in the series. This shows that recommendation presence does not automatically translate into prominent placement.

Buyer-Intent Distribution

All qualified observations in both months fell into the Brand Recommendation class, which covers discovery and consideration of a named compensation service.

Buyer-intent class

Jul 2026

Aug 2026

Brand Recommendation

107

55

Pricing & Value

0

0

Multi-Brand Comparison

0

0

Total qualified observations

107

55

The current public series measures brand-recommendation discovery only. It does not yet contain qualified observations in the Pricing & Value or Multi-Brand Comparison classes.

Historical Measurement Record

This is an evergreen benchmark URL. New measurements are added to the same report.

Measurement

Qualified observations

Coverage leader

Leader coverage

Largest coverage movement

Jul 2026

107

AirHelp

1.9%

AirHelp down 1.9 points (Jul to Aug)

Aug 2026

55

Flightright

1.8%

Flightright up 1.8 points (Jul to Aug)

Evidence and Source Layer

The benchmark is built from prompt-level observations that retain the query, AI/search surface, answer, brand outcome, recommendation placement, sentiment, and, where exposed, citations or attributable evidence sources. Each observation carries the full context needed to understand how a brand surfaced in an AI response. Source presence is evidence about the information environment. It is not automatically proof that the source caused the recommendation.

Scope Boundaries

This public benchmark does not measure:

  • Market share or sales attribution
  • Every possible AI response a brand might appear in
  • Organic-search ranking performance
  • Social media mention volume
  • Private or sponsored channels
  • Causality from a metric movement alone

About This Benchmark

The LLM Authority Index AI Market Discovery Index tracks how brands appear in AI-generated answers across the major AI and search surfaces. This neutral, industry-level benchmark measures presence, recommendation coverage, placement, and sentiment to show how the AI information environment treats each tracked brand.

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